Privacy Policy

Alchemy Face Bar (“we,” “us,” or “our”) respects the privacy of our customers and visitors (“you” or “your”) and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your personal information through our website, booking platform (Vagaro), communications, and in-person services at any of our locations.

By using our services, booking an appointment, or providing your information, you agree to the terms of this Privacy Policy.

We collect information from you when you book services, contact us, browse our website, sign up for marketing communications, or visit our physical locations. This may include:

1. Contact information (name, phone number, email address)
2. Appointment details
3. Skin or medical history (voluntarily provided)
4. Payment and billing details
5. Device and browsing information (via cookies or analytics tools)

We use your information to:

1. Provide and manage services (including booking, reminders, and payment)
2. Communicate with you regarding your appointments or purchases
3. Send marketing emails or SMS messages (only if you've opted in)
4. Improve our services and website experience
5. Comply with legal obligations

We do not sell your personal data. We may share your information:

1. With Vagaro, our booking and CRM platform, for scheduling and reminders
2. With service providers (e.g., email or text message delivery platforms, analytics tools)
3. As required by law or to protect our legal rights
4. With third-party vendors in the event of a business transfer or sale

We use Vagaro as our scheduling and client management system. Vagaro securely stores your contact and appointment information. Vagaro's privacy practices are governed by their own Privacy Policy, which can be found at www.vagaro.com

Some services require that we collect relevant personal and medical information (e.g., skin concerns, allergies, medications, or treatment history) to ensure your safety and treatment effectiveness.

We will only collect this information with your explicit consent and will use it solely for service-related purposes. Your information is stored securely and only shared internally with licensed professionals providing your care. This information is never sold or shared externally.

By providing your mobile phone number and opting into communication:

1. You consent to receive transactional texts (appointment reminders, confirmations)
2. You may also opt into promotional messages (special offers, events)
3. Message and data rates may apply

You can opt out at any time by replying “STOP” to text messages or unsubscribing from email communications. We do not share your phone number or email with third parties for their own marketing purposes.

We comply with all applicable guidelines, including the CTIA and 10DLC regulations.

Our website uses cookies and third-party analytics tools to:

1. Remember your preferences
2. Analyze website usage
3. Improve the user experience

You can adjust your browser settings to disable cookies, but some site functionality may be affected.

To provide the best experience, we use trusted third-party tools, including Vagaro and TextUs to manage bookings, client communications, and checkouts. These platforms may collect and store certain personal information. You can review their privacy policies here:

1. Vagaro Privacy Policy
2. TextUs Privacy Policy

You have the right to:

1. Access the personal information we hold about you
2. Correct inaccuracies in your data
3. Request deletion of your information
4. Withdraw consent for marketing communications
5. Request a copy of your data (Right to Data Portability)

To exercise these rights, please contact us using the details below.

We implement reasonable safeguards to protect the personal information we collect. However, no system is entirely immune to potential security incidents.

In the unlikely event of a data breach that compromises the confidentiality or security of your personal information, we will:

1. Notify you as soon as possible, in accordance with applicable law;
2. Provide details about the nature of the breach, what information was affected, and steps we are taking in response;
3. Offer recommendations on how you can protect yourself and mitigate potential harm.

We may notify you by email, phone, or posting a notice on our website, depending on the nature of the breach and legal requirements in your state or country.

Our services are not intended for children under the age of 16, and we do not knowingly collect information from children without parental consent.

View Acknowledgement

We may update this Privacy Policy occasionally. We encourage you to review it periodically. Updates will be posted on our website with the “Last Updated” date.

If you have questions about this Privacy Policy or your personal data, please contact us at:

Email: alchemyshopify@gmail.com

Mailing Address: 2701 Canyon Boulevard, Boulder, CO, 80302