Policies
Return Policy: Alchemy accepts returns for items unopened and unused up to 14 days after the purchase date for in store credit only. After 14 days refunds will not be available.
Cancellation & Late Policy: Alchemy charges 50% for day of cancellations up to 4 hours before the scheduled appointment time. If you cancel within that 4 hour window or don't show for your scheduled appointment time you will be charged 100%. Any cancellation made via text, email, or left on the voicemail after hours will count as a same day cancellation.
*If you have to cancel for any circumstances the above policy will be enforced.
*Late Clients: If a client is running late it will cut into their appointment time. Depending on how much time is remaining for the service, Alchemy reserves the right to change the appointment to fit in the time they have left or decline the service. The client will be charged 100% of the original service booked.